The importance of AIIt’s not only the travel industry which benefits from AI which is being introduced more and more widely in everyday life. Chatbots, data analysis, facial, image, and speech recognition – these are just a few examples of AI implementations. What’s more, artificial intelligence is more than just another buzzword in the tech world. AI implementations have already become a part of the business landscape:
- 87% of the companies surveyed by Adobe are currently exploring the use of AI to personalise their digital experiences.
- 38% of customers believe that AI has the potential to improve customer service, a Pega study says.
- A study by Oracle found that 80% of marketing and sales leaders already use or plan to use chatbots by 2020.
- For 84% of businesses surveyed by Boston Consulting Group and MIT Sloan Management Review, AI is a way to ‘sustain or obtain competitive advantage.’