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Chatbots future customer service cover

Why Chatbots Are the Key to Future Customer Service

Chatbots aren’t a new concept. The first one, ELIZA, was developed at Massachusetts Institute of Technology back in 1994. However, it was a far cry from today’s state-of-the-art smart algorithms that are on the cusp of passing Turing’s Imitation Game test. With the advancement of technologies such as artificial intelligence, machine learning, big data analytics, and natural […]

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Digital Technologies to Advance any Business, from Big to Small

Digital technologies are everywhere. They’re in our homes, cars, smartphones, and most of the products we use in-between. Technology is always advancing, making our lives more efficient and convenient. The business world is no exception. Digital technology is essentially any technology that is digital or digitally connected. The smart devices you use are “smart” because […]

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